(Part 2 of 6) Written by EC-United Executive Partner, Robert H. Booz The experience that most people have with the healthcare system still is rooted in place as a user or guest.  Involvement in the complex and often confusing way healthcare is financed and delivered has been limited to patients presenting themselves at the healthcare […]

(Part 1 of 6) Written by EC-United Executive Partner, Robert H. Booz Healthcare providers and payers lag in their preparations for the digital patient.  Underestimating the complex needs of the digital patient means suboptimal or even negative results from technology reforms to the healthcare ecosystem.  Critical thinking and action to cope with a new form […]