The key reference point to successfully navigating the healthcare maze is the digital patient.  Increasing use of vast amounts of data gathered from many sources means that the digital patient must be the precise focus of that data. The rise of artificial intelligence into the healthcare mix will only strengthen the argument for making the […]

The digital world has made available educational sources once reserved for those with specialized skills needed to access information. The healthcare industry has become especially invested in changing this dynamic. Accessibility has become the byword for an individual’s personalized research into symptoms, diagnoses and expected outcomes. By extension, the digital patient increasingly is becoming a […]

Is the educated consumer actually the best customer?  When it comes to healthcare, the jury is still out. The healthcare world is trying to create better customers.  More information is made available for the inquiring purchaser.  This information can be confusing and inadequate —  perhaps even misleading.  And, when such information is used, it can […]

(Part 2 of 6) Written by EC-United Executive Partner, Robert H. Booz The experience that most people have with the healthcare system still is rooted in place as a user or guest.  Involvement in the complex and often confusing way healthcare is financed and delivered has been limited to patients presenting themselves at the healthcare […]